Reference

Legal Terms That Govern Your Account

These legal terms set out the rules that apply when you use mancity1984, including how your account is managed, what we ask of you and what you can ask of us.

Account eligibility depends on local lawData handled under our Privacy PolicyTerms apply across all payment methods including Touch 'n Go eWallet, Boost, GrabPayContact us to request any account or data changes
mancity1984 Legal Terms That Govern Your Account
ACCOUNT SECURITY AND RIGHTS

Data Handling, Cookies and Account Security

We apply standard security practices to your account, including encrypted connections and session-based access controls, so your information is not exposed during login or payment. Your account data — including transaction records from Touch 'n Go eWallet, Boost, GrabPay and bank transfers — is retained in line with our data retention schedule. You can request a summary of what we hold or ask for corrections at any time through support.

Data Retention

We keep account and transaction records for the period required under applicable law. You can request access to or deletion of your data by contacting support with your account ID.

Cookies

Our platform uses cookies to maintain your session, remember account preferences and measure how pages are used. You can manage cookie settings through your browser without losing account access.

Account Security

Logins are protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact live chat immediately and we will freeze the account while we investigate.

Right to Correct

If personal details on your account are incorrect — name, contact number, linked wallet — submit a correction request via email support with supporting ID. We process corrections as quickly as the verification step allows.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights, want to request a copy of your account data, or need to flag a concern about how these terms apply to your account, our support team handles legal queries separately from general account help. Reach out through any of the channels below and state that your enquiry is a legal or account-rights matter so it gets to the right team.

Team online

Live Chat

Available directly from your account dashboard. State your query is a legal matter at the start so the agent can route it to the correct team without delay.

Email Support

Send your legal or data-related request to our support email. Include your account ID and a clear description of what you are requesting or disputing.

Account Help Centre

Our help centre contains published copies of current terms, privacy policy and account rules. Check there first for the latest version before submitting a formal request.

Common Questions About Your Legal Rights

These are the questions our support team receives most often about legal terms, account rights and data. If your question is not answered here, contact us through live chat or email.

Access depends on your region and the local laws that apply where you are located. We confirm eligibility at account creation and reserve the right to restrict access where local law does not permit it.

The version published on this page at the time you use your account is the one that applies. We publish update notices when terms change; continued account use after that point means you accept the new version.

Email our support team with your account ID and a clear data-access request. We will respond with a summary of what is held, covering account details and payment history including linked wallets.

Yes. The same account terms apply regardless of which payment method you use — Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX. Payment rails do not change your rights or obligations under these terms.

We retain records for the period required under applicable law in the jurisdiction governing your account. Contact support after account closure to ask about the specific retention period that applies.

Where any term in our policy conflicts with applicable local law, local law takes precedence. We aim to keep our terms aligned with regulatory requirements, but your statutory rights are not affected by anything written here.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.