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Terms Conditions That Govern Your Account

These terms set out what you agree to when you open and use your mancity1984 account — from how deposits clear via Touch 'n Go eWallet, Boost, or GrabPay, to how withdrawals are verified and how disputes are handled.

Account eligibility by local lawTouch 'n Go eWallet, Boost, GrabPay coveredRM-denominated transactionsAccount security obligationsWithdrawal verification rules

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HOW WE OPERATE

How mancity1984 Handles Your Account Data

We hold your account data only as long as necessary to operate your account and meet our obligations under applicable rules. Here is how we approach the four areas that matter most to you.

Data Handling

Account details, transaction records, and identity documents you submit are stored securely. We do not share your data with third parties outside payment processing and account verification needs.

Account Security

Each account is protected by a unique password and an OTP step during login. If you suspect unauthorised access, contact us via live chat immediately so we can lock the account.

Cookies & Session Data

We use session cookies to keep you logged in and to remember your preferred payment method — for example, if you last deposited via GrabPay, the checkout defaults to that wallet next time.

Requesting Changes

To update personal details or request that your account data be reviewed, send a message through live chat or email. We process verified requests within a reasonable timeframe.

What These Terms Actually Cover

mancity1984 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on mancity1984, you confirm that you have read, understood, and agreed to these terms in full. Access to our platform depends on local law and is available only where permitted in your region. You are responsible for ensuring that participating is lawful

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where you are located. Each account is strictly personal — sharing login credentials or operating multiple accounts under the same identity is a breach of these terms and may result in account suspension. Deposits made through Touch 'n Go eWallet, Boost, or GrabPay are processed under
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the conditions of those respective payment providers in addition to our own. Funds deposited are intended for gameplay only and are not redeemable as cash outside the withdrawal process outlined in your account dashboard. Withdrawals are subject to identity verification; you may be asked to submit
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documentation before a payout is processed. We reserve the right to amend these terms at any time. When changes are made, you will be notified via the contact details on your account. Continued use of the platform after a notification constitutes acceptance of the updated terms.
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Players in Petaling Jaya and other parts of Malaysia are subject to the same eligibility conditions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you have a question about how a rule applies to your account — including payment disputes involving Touch 'n Go eWallet, Boost, or GrabPay — our support team is here to help. Use the channels below to get a direct response.

Team online

Live Chat

Open the chat icon from any page on the platform. Our team handles terms queries, account verification questions, and deposit or withdrawal concerns in real time.

Email Support

Send your question to our support address shown in your account dashboard. Attach any relevant screenshots or transaction references to speed up the response.

Account Help Centre

Your account dashboard includes a Help section where common terms queries — including withdrawal holds and identity verification steps — are addressed directly.

Frequently Asked Questions on These Terms

These are the questions we get most often about how these terms apply to everyday account actions — from deposits to withdrawals to account access.

Yes. Regardless of which payment method you use — Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX — these terms apply to all transactions made through your account.

No. Each person may hold only one account. Operating multiple accounts is a breach of these terms and may result in all associated accounts being suspended and balances withheld.

We notify you via the contact details registered to your account. Continuing to use the platform after that notification means you accept the revised terms as they stand.

Contact us via live chat or email with your transaction reference. For e-wallet disputes involving Touch 'n Go eWallet, GrabPay or Boost, include the wallet transaction ID to help us trace it faster.

Yes. Access to mancity1984 depends on local law and is available only where permitted. You are responsible for confirming that participation is lawful in your location before using the platform.

We may request a government-issued ID and proof of the payment method you used — for example, a screenshot of your GrabPay or Boost wallet showing the transaction — before releasing a payout.

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